Shipping policy

Howdy Cowboy Ski Club Members,

At Cowboy Ski Club, we understand the excitement of getting your hands on some fresh gear, and we're here to make sure the journey from our shelves to your doorstep is as smooth as a downhill run in fresh powder. Most of our items are stocked and ready to go, and every order is packed and shipped by hand by our small crew. Once in a while an item is made to order, and those can take a little longer.

Order Processing: Once you've placed an order, our crew saddles up and gets to work. Please allow 2-7 business days for order processing. Keep in mind that this doesn't include weekends, holidays, or the occasional snow day. Around holidays and Black Friday it may run longer. Made-to-order items may also take longer to process than stocked items.

Shipping Times: Our shipping times vary depending on your location and the shipping method you choose at checkout. Here's a rough estimate for the average shipping times:

• Domestic Orders (within USA): Expect your package to arrive within 5-10 business days after it leaves our corral.
• International Orders: For our friends beyond the USA, shipping times may vary but generally fall within 7-21 business days. Keep in mind that customs might decide to hold onto your package for a spell, so be patient – it's worth the wait!

Shipping Costs: We aim to keep shipping costs as friendly as a campfire conversation. The shipping fees are calculated based on the weight of your order and your location. You can see the exact cost at checkout before you hit the 'Place Order' button.

Order Tracking: Just like tracking a lone wolf through the mountains, tracking your order is easy. Once your package leaves our stables, you'll receive a tracking number via email. Use this number to follow your order's journey until it's snug in your hands.

Address Changes: If you find yourself moving to a new homestead, make sure to update your shipping address pronto! Once an order is processed, changing the shipping address can be trickier than breaking a wild stallion.

Missing or Damaged Items: If your package arrives looking like it's been through a dust storm or if there's something missing from the saddlebags, let us know! Reach out to our trusty customer service team at support@cowboyskiclub.com, and we'll work to fix the situation faster than you can say "Yeehaw!"

International Customs and Duties: For our international friends, keep in mind that customs duties and taxes may be applicable. These fees are determined by your country's customs office and are out of our lasso's reach.

If you have any questions about your order, shipping, or anything else under the sun, feel free to reach out to our customer service team at support@cowboyskiclub.com. We're here to ensure your Cowboy Ski Club experience is as smooth as a well-groomed ski slope.

Happy trails and happy wearing!

Sincerely,

Your Cowboy Ski Club Team