Returns
We hope you're enjoying your recent purchase from the Cowboy Ski Club! However, we understand that sometimes products may not meet expectations, and we want to ensure your satisfaction.
If you find yourself not completely thrilled with your purchase, fear not! We offer a 30-day return policy. Refunds will be issued for the product's purchase price, with shipping charges excluded. To sweeten the deal, please note that a 10% fee of the order total will be applied for processing both returns and exchanges.
To kick off the return process, reach out to our trusty customer service team at [insert Cowboy Ski Club's customer service email], and they'll lasso you a return label and provide any additional shipping instructions. Once we've got the returned items in their original condition, we'll process your refund faster than a cowboy on a wild mustang.
Now, before you hitch your wagon to the return train, it's important to know that the following items are not eligible for returns or exchanges:
- Any items showing noticeable wear and tear. We can't corral items that have been used, altered, or damaged.
- Any items purchased more than 30 days ago. Our return policy rounds up strays within 30 days of purchase.
- Any items marked as FINAL SALE. These are as unyielding as a cowboy's resolve and can't be returned, exchanged, or lassoed into store credit.
We reckon you review all product details before rustlin' up those FINAL SALE items to make sure they meet your needs and expectations.
We understand that exceptions might crop up, and we're ready to ride the range with you to resolve any issues. If you have questions or concerns about our return policy or anything else related to your Cowboy Ski Club purchase, give our customer service team a shout at [insert Cowboy Ski Club's customer service email].
Happy trails and happy skiing!
Sincerely,
Paul Green
Founder, Cowboy Ski Club